Here at Broderick’s we are looking to expand our fast paced, energetic team with an experienced Field Service Engineer to cover Leeds, Doncaster and occasionally the North East. This role will appeal to a self motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLA’s to enable you to offer the highest level of customer service.

Responsibilities

You will be responsible for the service and maintenance of our vending machines based within Leeds, Doncaster and surrounding areas along with the following;

• Respond to machine failures within agreed SLA
• Ensure delivery of excellent customer service
• Be competent to train staff on DIY sites showing them the operational features of the equipment/machines once installed
• Communicate with the Service Desk on ensuring the completion of calls and update the in house system working towards a first time resolution
• Support with site surveys and machine installations when applicable
• Be smart and presentable at all times with a flexible approach to work
• Provide cover to other areas as required by service desk to cover for holiday/sickness

Person Specification & Qualifications

• Minimum of 2 years vending experience on a technical, electrical and mechanical level
• Basic electrical understanding and experience
• Digital media experience would be an advantage
• Excellent communication skills with a focus on customer service
• A problem solver with a can do approach
• Self-motivated and enthusiastic
• A good team player who strives to deliver the company charter
• Good written and verbal communication skills
• Full UK driving licence

Full manufacture training will be provided.

This role will be based over 5 days, Tuesday to Saturday working Bank Holidays.

The business will offer a company vehicle, 28 days of holiday, pension and a discretionary company bonus based on KPI’s.

If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now.